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Keller Grover / News / Consumer Protection

Feb 23 2016

The Gross Inequities in Arbitration Clauses That Control Virtually All Our Consumer Agreements

If you own a cell phone, use a credit card, or subscribe to cable or satellite TV, odds are very high that your contract with those companies contains an arbitration clause. Your employment contract very well may contain an arbitration clause. Your car loan agreement. The vacation you just booked with an online travel site. All are likely to have an arbitration clause buried somewhere in the fine print. And that’s bad news for you if you ever have a dispute with any of those companies. In a … [Read more...]

Oct 13 2015

Website Exposes Bad Credit Card Firms

There's nowhere for credit card companies to hide, as the Consumer Financial Protection Bureau launched a website on Tuesday, June 19, 2012 that allows consumers to browse through complaints filed against large financial companies. The website will allow users to view the name of the companies that complaints were leveled against, along with the nature of the issue, the company's response, the timeliness of that response and the zip code of the complainer, MSNBC.com reports. From this … [Read more...]

Oct 13 2015

Supreme Court May Impose More Restrictions on Class Actions

It seems that little by little, consumers are losing their rights when battling companies in courts of law as the United States Supreme Court is set to determine if stricter requirements should be imposed on the certification of class actions in federal courts, reports Carey Been, a San Francisco consumer protection lawyer. The Supreme Court justices are using two separate cases as platforms to determine whether district judges must use stricter standards when certifying class actions. In one … [Read more...]

Oct 13 2015

Sixteen Attorneys General Stand Up Against Mandatory Arbitration

Including California, have asked the federal government to protect consumers from mandatory arbitration clauses in contracts covering financial services. The group co-signed a letter to the U.S. Consumer Financial Protection Bureau (CFPB) last month. These clauses are written into contracts by financial services companies for a wide range of financial products including credit cards, payday loans and checking account agreements.These clauses forbid consumers from taking disputes to court and/or … [Read more...]

Oct 13 2015

California’s ‘Right To Know Act’ Brings Consumers More Privacy Protection

A new bill being considered by California lawmakers will bring California consumers additional privacy rights by requiring companies to disclose to consumers the data they've collected and with whom it was shared during the past year, if the consumer requests it. The bill, known as the "Right to Know Act of 2013," AB 1291 would require companies to provide a free report in response to a customer's request and respond within 30 days. The law defines "customer" as an individual who is a resident … [Read more...]

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